Software Product Support. High-quality Application Maintenance. Application Testing Services. Database Management.

Maintenance and support

Most of our customer service process is based on maintenance. We always keep your product/application running and up to date on time. Just let us work on your site or product and feel free to concentrate on your business and customers needs.

Concept Soft provides you with high-quality software maintenance and support whenever and wherever you need it with all benefits of “business class” services. We maintain software systems and keep them functional to satisfy new business needs and opportunities of our customers whenever they become an essential part of their business. We have vast expertise in language migration, functionality upgrades, logistics determination, re-engineering, etc.

Maintenance and support model stages:

  • Starting
  • Transition
  • Stability

Major offerings:

  • Application Support
  • Application Transition
  • Testing Services

Why us:

  • Mature transition framework
  • Continuous improvements
  • Tool based approach
  • Reduced cost of opertaions

Our technicians are stable and patient. They are able to get familiar with your applications very soon to provide services in the shortest time possible.

The responding and resolving time always depends on the complexity of your problem but we generally define several levels of problems:

  • 1. The System is down which has severe impact on your business. We will respond in about one hour and we will try our best to solve the problem in one business day.
  • 2. The System is malfunctioning which definitely has impact on your business, but workaround is available. We will respond in 24 hours’ period. Resolving time will depend on the complexity of the problem.
  • 3. Malfunctioning that has no significant impact on your business. We will respond in 24 hours’ period and resolving time will depend on the complexity of the problem.

In addition, we take all measures for ensuring Intellectual Property protection